In a 12 month undercover investigation Channel 4 (UK) could prove that Indian call center staff sold credit card data. In a similar incident one year ago,reported on CNET News.com, an employee of Indian call centre Saffron was arrested.
Meanwhile companies from Germany report an increase in fraudulent product orders (Der Spiegel, 38/2006, 18.09.2006). The obvoius aim is either to cash in quickly on money and presents – or to pirate German car parts and IT goods.
The question arises if off-shoring to the East could be a self-killing business strategy instead of a quick road to cheaper products and services. Time will tell, but authorities and businesses in the East are being closely watched if they are showing leadership to achieve the level of trustworthiness that is required in global business.